Terms and Conditions for Gardeners Southgate
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Southgate. By making a booking, requesting a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to create a clear, fair, and practical framework for domestic and commercial garden maintenance, landscaping support, clearance, pruning, planting, and related services. For the avoidance of doubt, these terms apply to all gardening services unless a separate written agreement states otherwise.
In these terms, “we”, “us”, and “our” refer to the service provider, while “you” and “your” refer to the customer. A booking may be made for a one-off visit, a recurring maintenance arrangement, or a project-based assignment. The scope, timing, and price of the work will depend on the information provided at the time of booking and on any subsequent site assessment. If the information supplied is inaccurate or incomplete, we reserve the right to amend the quotation, reschedule the work, or decline the service.
These terms should be read carefully before confirming an appointment. They cover the booking process, payment arrangements, cancellations and rescheduling, liability, waste handling, and the governing law that applies to the contract. Nothing in these terms affects your statutory rights under UK consumer law.
Bookings for Southgate gardeners services may be made following an initial enquiry and, where required, a site review or description of the work. Any quotation issued is normally based on the details supplied by you, including access conditions, garden size, type of work, and any known hazards. A quotation is not a fixed offer unless it is expressly stated to be so in writing. If the actual conditions differ from those described, we may need to revise the price, change the schedule, or agree a different method of working.
Acceptance of a quotation may be given verbally, in writing, or by confirming a booking slot and allowing the work to proceed. A booking is only secured once it has been accepted by us and any required deposit has been paid, where applicable. We may refuse or withdraw a booking if we believe the requested work is unsafe, outside our available capacity, or unsuitable for the equipment, access, or conditions available. The customer is responsible for ensuring that the site is accessible at the agreed time and that any pets, children, fragile items, vehicles, or obstructions do not create unnecessary risk or delay.
Where the service requires specific dates or weather-dependent attendance, we will try to keep to the agreed schedule, but gardening work can be affected by rain, frost, high winds, ground conditions, plant health, and seasonal limitations. For that reason, the timing of some outdoor services may need to be adjusted. Any change to the plan will be made in good faith and with reasonable notice where possible. If access is not available when our team arrives, or if conditions prevent safe completion, the visit may still be chargeable if time or travel has already been incurred.
Payments for gardeners Southgate services are due in accordance with the quotation, invoice, or booking confirmation. Unless otherwise agreed, payment is required immediately upon completion of the work or within the stated invoice period. We may request advance payment or a deposit for larger projects, repeat visits, or bookings that require materials, vehicle use, specialist equipment, or reserved labour time. Deposits are normally non-refundable except where we cancel the service or the law requires otherwise.
All prices are quoted in pounds sterling and may include or exclude VAT depending on the nature of the service and the applicable business registration. Where VAT applies, it will be shown separately or included in the final amount as required. If additional work is requested by you during the visit, or if unforeseen conditions require extra labour, plant disposal, materials, or equipment, we will seek approval before proceeding where practical. If immediate action is necessary to prevent damage, hazards, or further deterioration, we may carry out reasonable additional work and charge accordingly.
Late payment may result in interest, recovery costs, or suspension of further appointments. We reserve the right to withhold future services until outstanding sums have been settled in full. Any dispute over an invoice must be raised promptly and in writing, together with a clear explanation of the issue. Undisputed amounts must still be paid on time. Payment by bank transfer, card, or other agreed method may be offered, but cash handling or alternative arrangements are only valid if confirmed by us in advance.
Cancellations and rescheduling are permitted, but notice must be given as early as possible. For routine gardening appointments, a minimum of 24 hours’ notice is normally expected. For larger jobs, bookings involving special materials, or scheduled team allocation, longer notice may be required and will be stated where relevant. If you cancel too late, fail to provide access, or are not present when attendance is required, a cancellation charge may apply to cover reserved time, travel, and preparation costs.
If we need to cancel or postpone a visit because of severe weather, staff illness, equipment failure, health and safety concerns, or other circumstances beyond our reasonable control, we will aim to offer an alternative date. We are not liable for inconvenience caused by such changes, provided we take reasonable steps to keep disruption to a minimum. If a deposit has been paid for a visit that we cancel and cannot reasonably rearrange, a refund will be made for the unused portion where appropriate.
Customers should note that some gardening services are seasonal or weather-sensitive. A postponement due to unsuitable conditions does not amount to a breach of contract if the delay is reasonable. Where work is split into stages, cancellation of one stage does not automatically cancel the entire arrangement unless agreed in writing. We may also suspend work if continuing would create a safety risk, would damage plants or surfaces, or would require unlawful waste handling.
Our liability is limited to losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. In all other cases, we are not responsible for indirect or consequential losses, loss of profit, loss of business, or loss arising from circumstances outside our control.
Gardening work can involve natural variability. We are not responsible for the condition of plants, turf, soil, or materials that are already diseased, overgrown, weakened, or poorly installed before the service begins. Where we advise that a plant, hedge, lawn, or structure may not recover or may be damaged due to existing condition, age, weather exposure, or prior treatment, that advice forms part of the service basis. Any estimated outcome should be treated as professional opinion rather than a guarantee unless we expressly provide a written guarantee.
Unless otherwise agreed, you are responsible for informing us of any hidden hazards, underground services, irrigation systems, unstable surfaces, security restrictions, or contaminated materials. We are entitled to rely on information provided by you and are not liable for damage caused by inaccurate or incomplete instructions. To the fullest extent permitted by law, our total liability for any claim arising from the service will not exceed the amount paid for the specific work giving rise to the claim, except where the law requires a higher level of responsibility.
Waste arising from gardening services must be handled in accordance with UK waste regulations. This includes green waste such as grass cuttings, hedge trimmings, branches, leaves, soil, and general garden debris. Where we remove waste from the site, it will be transferred, transported, and disposed of only in lawful and environmentally responsible ways. We may use licensed carriers, transfer stations, composting routes, recycling facilities, or other approved outlets depending on the type of waste and current legal requirements.
Customers should be aware that not all garden waste can be mixed together. Certain materials may require separate handling, including soil contaminated by chemicals, invasive plant matter, treated timber, broken pots, sharp objects, or non-organic household waste found in the garden. If such materials are present, you must disclose them before work begins. We may refuse to handle restricted, hazardous, or unusually contaminated waste unless it can be managed safely and lawfully. Any additional cost arising from segregation, special loading, or compliant disposal may be charged to you.
Where waste is left on site for later collection, you are responsible for keeping it secure and ensuring that it is not moved, burned, dumped, or transferred in a way that would breach environmental rules. We do not accept responsibility for waste once it has been lawfully handed over to the relevant disposal or recycling facility, except in cases of proven negligence. If a waste transfer note, receipt, or similar record is required by law or by the nature of the job, we may retain or issue the relevant documentation in accordance with our record-keeping duties.
Some jobs may involve the use of sharp tools, powered equipment, ladders, lifting methods, or access to uneven ground. You agree to take reasonable steps to ensure a safe working environment and to alert us to children, pets, visitors, or other persons who may be affected by the work. We may stop or modify work if we believe there is a danger to people, property, plants, or equipment. Any delay caused by unsafe conditions, blocked access, or the need to follow safety procedures may be chargeable if it prevents completion of the planned service.
All materials supplied by us remain our responsibility until paid for in full, unless title passes at an earlier point under a written agreement. Any plants, soil, mulch, compost, timber, or fittings delivered for a project should be checked promptly on arrival. If there is a visible issue with materials supplied by us, you should notify us within a reasonable time so that the matter can be assessed. We are not responsible for deterioration caused by lack of watering, extreme weather, vandalism, pest infestation, or failure to follow agreed aftercare instructions.
The contract between you and us is governed by the laws of England and Wales, and any dispute or claim arising from these terms or the services provided will be handled by the courts of England and Wales, unless mandatory consumer law provides otherwise. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force. No waiver of a breach shall be treated as a waiver of any later breach.
By proceeding with a booking for Southgate gardening services, you confirm that you have read and understood these Terms and Conditions and agree to be bound by them. These terms may be updated from time to time to reflect legal, operational, or service changes, and the version in force at the time of your booking will apply unless otherwise agreed in writing. The aim is to provide a clear and dependable service relationship, while allowing reasonable flexibility for the realities of outdoor work.